Refund policy
Shipping Policy
Street Knives, LLC ships all products domestically via USPS. A tracking number will be emailed to you once your order ships. Street Knives reserves the right to vet shipping and personal information and cancel and refund any orders we deem fraudulent. We are working on getting international orders up and running at this time. Once they are going, the policy will be updated.
Returns and Refund Policy
We have a one week (7 day) return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original documentation and in its original packaging. You’ll also need the receipt or proof of purchase. Orders that have been delivered, in original packaging, unused, and do not void warranty, can be returned and will be subject to a 15% restocking fee. If the unused products packaging has been opened or damaged, the product can be returned and will be subject to a 20% restocking fee. The return must include all accessories, manuals, and documentation shipped with the original product. You must return the item(s) within 7 business days of your purchase. Shipping charges and/or shipping costs are not subject to refunds. We do not provide shipping labels for returns. Street Knives will not cover the return shipping, that responsibility will fall on the purchaser. Products that are not subject to returns are custom figured products, used products, special orders, and products sold “as is” or “used.” If the product is sent back and is determined to have a warranty issue, a full refund will be issued.
All returns are subject to inspection prior to refunds being granted. The state of the item will affect the restocking fee assessed and if a refund will be eligible.
To start a return, you can contact us at streetknivesllc@gmail.com. Please note that returns will need to be sent to the following address: P.O. Box 207, Abbottstown PA 17301, United States
If your return is accepted we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at streetknivesllc@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products, special orders, blemish sales, etc.
Unfortunately, we cannot accept returns on sale items or gift cards.
Custom Orders
We will still occasionally make custom orders. A custom order is designed specifically for you and cannot be returned or refunded once processing starts. We do not keep all materials for custom orders on hand. Your custom order may take longer to complete than in-stock products. If you have any questions you can reach out to us via the Contact Page.
Exchanges
At this time we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This way we can accurately track inventory and m
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, check your bank account again. Then, contact your credit card company. It may take some time before hour refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted. If you have done all of this and still have not received your refund yet, please contact us at streetknivesllc@gmail.com.